NewDeal Technical Support Document 250
To dial from NewDex, make sure the phone number you want to dial is displayed, then click the icon that contains the picture of a phone.
Most customers have no problem using NewDex to dial their phone. For the few who have difficulties, there have been several different causes and solutions, which are detailed here.
If that doesn't help, your GEOS.INI file may have become corrupt. You can get a fresh copy of the GEOS.INI file from installation disk #1. Insert the floppy disk in the drive and at the DOS prompt and enter:
COPY A:\GEOS.INI C:\NEWDEAL\GEOS.INI
The above line assumes the floppy disk is in drive A: and that you've installed your NewDeal software into the default directory on drive C:. If your disk drive or directory name is different, adjust the line accordingly.
Make sure that your modem is not sharing an interrupt with any other device on your machine and, if your modem is internal, that you haven't set your modem set to a COM port that already exists.
If your modem is set for INT 5, try changing it to INT 3. Try switching the mouse to COM 2 and the modem to COM 1, or vice versa.
Another possibility is a conflict between your mouse driver and NewDex. If you load MOUSE.COM or MOUSE.SYS, try using the driver named "No Idea" in NewDeal. If you are already using No Idea, try the one named for your brand of mouse. If you use MOUSE.COM, try using MOUSE.SYS. If you load it high, try loading it low. Mouse, modem and interrupt conflicts may require "trial and error" solutions.