NewDeal Technical Support Document 221

These error messages appear when you try to view online help. Usually the problem is only with the online help section of the software, and does not affect the rest of your NewDeal software.

HP-01: Error in help. File [name] not found. You may need to re-install your software. The online help file shown in the message is missing from your NewDeal software. You can continue using the software, although you cannot view online help for this portion.

HP-02: Error in help. Unable to find "context" section in help file [file name]. Please note the exact text of this message if it recurs. A portion of the help file has been damaged. You can continue using your NewDeal software, although you cannot view online help for this portion.

HP-03: Error in help: The decompression library could not be loaded. You may need to re-install your software.

HP-04: Error in help: The file [filename] is not a valid help file. You may need to re-install your software.

HP-05: Error in help: The file [filename] is incompatible with the current software. You may need to re-install your software.

Operating System Errors (KR-xx and KRX-xx)

Operating system error messages have a KR or KRX prefix. Most of these errors have very terse text and an error code, and originate in the NewDeal control software.

For most of these errors, you must restart your computer. Try to exit NewDeal. Sometimes the error message will tell you to press E to exit. In many cases, though, this will not work. In either case, you should then restart your computer by pressing Ctrl+Alt+Del, or pressing the Restart button, or switching power off and then back on again, whichever is most appropriate for the situation. Often this will fix a problem. If the error persists, you should re-install the software.

In very rare instances, the I'm so confused message may appear. This happens when a routine named SysNotify is called with a set of flags for which it can't find the correct text strings to display. The SysNotify routine is the one that puts up those delightful white DOS error message boxes and it normally expects to be passed appropriate flags like (B)oot, (A)bort, (E)xit, (R)etry, or (C)ontinue. If it receives corrupt data or an inappropriate flag like "ENTER to continue," it will display this message.

KR-01 to KR-xx

Messages KR-01 through KR-11 and KR-18 have no explanation in the error message itself. Often these messages indicate a temporary problem in the hardware. Restarting your computer may solve the problem.

KR-01: Divide by zero.

KR-02: Arithmetic overflow.

KR-03: Array index out of bounds.

KR-04: Coprocessor/memory parity error.

KR-05: Single-step complete.

KR-06: Breakpoint hit.

KR-07: Illegal instruction executed.

KR-08: Non-existent routine called.

KR-09: Bad handle passed to system.

KR-10: Illegal segment passed to MoveBlock.

KR-12 to KR-xx

The following error messages do not always require that you restart your computer. However, unless otherwise noted, try restarting your computer to solve the problem.

KR-12: Out of system resource handles. If you consistently get this error, go into Preferences, click on GEOS, and raise the number of handles to 3500.

KR-13: Cannot allocate required local memory.

KR-14: Error in [name]. Operation cannot be completed.

KR-15: Low on system resource handles. Please exit an application. Your computer is almost out of memory. Try exiting some applications and closing documents immediately. If you consistently get this error, go to the GEOS module of Preferences and raise the number of handles to 3500.

KR-16: Conventional memory (below 640KB) is full.

KR-17: Swap space is full. You may be low on disk space. Try exiting some applications and closing documents immediately. To make more disk space, try deleting some old files in your Document folder.

KR-18: Unable to swap in block.

KR-20: GEOS.INI file is damaged. Restore it from a backup or delete it and reinstall the system software.

KR-21: Error restoring state. Please exit and restart the system.

KR-22: Error reading VM file. The document or application data file may be damaged. If you continue to get this error message after restarting your system, you may have to remove the application from your local folder and add it again from a library, or use data recovery software to salvage the data in your document.

KR-23: Cannot load a required system file (kernel). You may need to reinstall the system software.

KR-25: Cannot load a required system file (vidmem). You may need to reinstall the system software.

KR-26: Cannot load a required system file (keyboard). You may need to reinstall the system software.

KR-27: Cannot load a required system file (ui). You may need to reinstall the system software.

KR-28: Cannot find USERDATA\FONT folder. You may need to reinstall the system software.

KR-29: No valid font found in USERDATA\FONT folder.

KR-30: Cannot load a required system file (sysfont). You may need to reinstall the system software.

KR-31: DOS version too old. You need DOS version 3.0 or higher. Your computer has an old version of DOS installed.

KR-32: Unable to register the disk containing the main system folder.

KR-33: File system driver for drive [name] not loaded.

KR-34: Unable to identify file system in use.

KR-35: The system is unable to exit. Please restart your computer.

KR-36: No room to write GEOS.INI. Please make room, now.

KRX-xx: Undefined error in [name]. An error has been detected by this part of the program. The number is passed on from the detecting software. Fatal error in Nimbus: The message "Fatal error in Nimbus" always indicates a bad font file. Usually it's a public domain converted font that's either designed poorly or the font converter didn't work properly. If you are using only NewDeal fonts and font packs, then it's probably a corrupt font file. Try running CHKDSK, DiskDoctor, or DiskFix, then try reinstalling the font packs. It's possible that the Nimbus library file or some other system file could be corrupt, but in all the cases we've seen so far, it's always turned out to be a bad font file. It never hurts to delete FONTBUF (which contains a table of the currently available fonts). The software rebuilds this file automatically.

Math Library Errors

MT-01: Are you sure you want to delete the [expression] format? You cannot define a format without giving it a name. Enter a name and try again.

MT-02: A format with this name already exists. Enter a new name and try again.

MT-03: You have reached the limit for the number of user-defined formats. The operation could not be completed.

MT-04: Unable to create format.